The authors are management consultants with over two decades of experience working with companies across the world on strategic business transformation and operations change programs of varying scale and scope. Most of these companies are large (Fortune 1000) or midsize with a global presence. In order to maintain client and project confidentiality names are not being used. If you have a specific query or question to be addressed you may reach the author through this blog; if you provide an email address, all interactions will be kept confidential